Return Policy

Return & Refund Policy

Effective Date: August 28, 2025
Website: Balaji Decor

Thank you for shopping with Balaji Decor. We value your trust and aim to provide you with the best quality products. If you are not fully satisfied with your purchase, this Return & Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds may be processed.

1. Eligibility for Returns

You may request a return if:

The product delivered is damaged, defective, or incorrect.
You notify us within 7 days of delivery.
The product is unused, unwashed, and in its original packaging with all tags and accessories intact.

⚠️ Returns will not be accepted if:

The product has been used, installed, or altered.
The return request is made after 7 days from the date of delivery.
The product is a clearance, custom, or special order item.

2. Return Process

To initiate a return:

Contact us via Email at balajifoam123@gmail.com or through our Contact Form.
Provide your order number, reason for return, and photographs of the product (if defective/damaged).
Our team will review your request and provide further instructions.

3. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.
Approved refunds will be processed within 7–10 business days to your original method of payment.
If applicable, shipping fees are non-refundable.

4. Exchanges

We will replace items only if they are defective, damaged, or wrongly delivered.
Exchange requests must be made within 7 days of delivery.

5. Shipping Costs for Returns

If the return is due to our error (wrong/damaged product), Balaji Decor will bear the return shipping cost.
For all other reasons, the customer will be responsible for return shipping charges.

6. Non-Returnable Items

The following items are non-returnable:

Gift cards, vouchers, and promotional items.
Customized or made-to-order products.
Products purchased under clearance or final sale.

7. Contact Us

For any questions about our Return & Refund Policy, please contact us:

Email: balajifoam123@gmail.com
Contact Form: https://balajidecore.com/contact-us